SMS Messaging Privacy policy and Terms of Conditions

Dragonfly Pediatrics is a member of Privia Medical Group. 

The Dragonfly Pediatrics privacy policy recognizes the value of privacy of our patients and customers. This SMS privacy notice provides more specific information on how Dragonfly Pediatrics’ text messaging service collects and processes your personal information. Scope The notice applies to our processes for gathering and disseminating information related to the Dragonfly Pediatrics SMS text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our processes when collecting and processing personal information.  

The notice applies to our processes for gathering and disseminating information related to the Dragonfly Pediatrics SMS text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our processes when collecting and processing personal information. 

We collect personal information in the following circumstances:

• Direct Collection, when you provide information by responding to text messages. 

• From Dragonfly Pediatrics sources, when we import your contact information from other Privia, or non-Privia, systems and sources, such as the electronic medical record or insurance/payer files. 

• Automated Processes, when the SMS platform gathers information as you interact with the service. 

Direct Collection We directly collect the following personal information: 

• Opt-out preferences 

• Content of your text message responses to us. 

Collection from Dragonfly Pediatrics Sources We import personal information from Dragonfly Pediatrics systems and sources. The information includes: 

• First and last name 

• Phone number 

Automated Collection We automatically collect the following personal information: 

• Device status indicating whether a device is available for messaging 

• Carrier (e.g. Verizon, AT&T, etc.) 

• Country associated with the phone (we are not sending international text messages) 

• Delivery status 

• Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.) 

We use the personal information we collect to communicate with you regarding Dragonfly Pediatrics operations and services, such as: 

• Updates, to keep you informed of important dates or activities specific to your relationship with Dragonfly Pediatrics, such as appointment reminders. 

• Service Offerings, to share services that may be of interest to you, offered by your treating providers. 

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We may, however, share your personal information in limited circumstances, in accordance with our HIPAA Notice of Privacy Practices. 

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf. We never allow them to sell or rent your personal information. 

We may also share your personal information when required by law. 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages. 

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’. 

Please note that unsubscribing from text messages from one campaign may not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source Dragonfly Pediatrics systems. 

If you need assistance with the text, you can reply ‘help’ and you will be redirected to our support services.

 Dragonfly Pediatrics recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Dragonfly Pediatrics strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.  

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

By opting into SMS/RCS communications from Dragonfly Pediatrics, you agree to receive text messages for clinical updates and service offerings to include but not limited to appointment reminders, office closures, and communication regarding care plan at the mobile telephone number you provide. Consent to receive SMS messages is not a condition of purchasing any goods or services from Dragonfly Pediatrics. Message frequency may vary, and message and data rates may apply. Carriers are not liable for any delayed or undelivered messages.  

If you experience issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at: office@dragonflypediatrics.com or phone (432) 704-1058.  

Opt-Out Option 

To opt out at any time, reply STOP at anytime. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

For more information on how your data is handled, please review this Privacy Policy. Carriers are not liable for any delayed or undelivered messages. 

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact the Dragonfly Pediatrics at office@dragonflypediatrics.com. 

 You may view the Privacy Policy conditions here: